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I anticipate a newfound appreciation of blue-collar workers and people on the front lines and would not be surprised to see increased unionization particularly among gig and warehouse workers. The days of making fun of government or causes that focus on common good are likely to pass. These must be bridged through new legislation, better listening and enhanced leadership (one more empathetic, diverse and trustworthy) rather than rants and rages inflamed across polarized and algorithmic media which often colonize minds and rot the soul. The shock of COVID-19 has revealed the fault lines of inequality (African American compared to general population, rich versus poor, urban versus suburban, Baby Boomer versus Millennial). But today when we see CEOs who were capitalistic in boom times turn socialist when they run into trouble (or as Professor Scott Galloway says they want to individualize the gains in good times for themselves but socialize the losses for everybody when things go wrong) or politicians who claimed they had no money to address infrastructure or social issues but now have unlimited money, it will give people pause on nonsensical ideologies. We must ensure we are optimizing for society and not just for consumers or businesses.Īmerica is different from Europe, with a rugged individualistic streak that is part of the national character. We live in a society where we are all connected as people. This is likely to mean that successful businesses and leaders will acknowledge the following in all their behaviors, product development and messaging: Society, Safety and Security. The walls we put up thinking that we could live compartmentalized lives are eroding as it is becoming clear that we are all connected.Īs businesses and a society, we need to think, see and feel differently to ensure that we work to re-invent our world in the light of the learnings of our fragility. The harsh downturn is impacting labor, particularly gig workers, poor people and young people. African Americans are dying at over 2X the rate of the general population.
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about 16% of the population are immigrants, while more than 25% of the people who are working on the front lines whether it be delivery, warehouses, drivers or nurses are immigrants.
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The CEOs who believed in free enterprise and told government to back off are going hat in hand and pleading for help. Huge corporations including airlines spent all their reserves buying back their stock and would go out of business without government help.
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Tens of millions of businesses and hundreds of millions of people all over the world have less than two or three weeks of reserves after a decade of a booming economy. We are working under duress in homes filled with children who should be at school, worried about parents and loved ones and our jobs, while being scared out of our wits via our television and social feeds and dealing with toilet paper shortages and the grocery trip as a hazardous, life-risking endeavor!Įconomic Fragility. As I remind people, we are not working from home. Even the well to do who are working from home with financial reserves are stressed. Never have so many people been so anxious, fearful and uncertain for their futures.
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If there was ever a doubt about the frailty of our bodies and minds and the reality that we all are carbon-based feeling-filled creatures with limited life spans and parts that go wrong, COVID-19 has brought us clarity. The first thing we all need to do is to address the reality of our fragility. In order to ground my observations, I am beginning with what I believe is a key to understand and frame the way forward.Īddress fragility, sculpt resilience and resurrect now. This is particularly true today given the unprecedented circumstances. All futurists need to be humble since tomorrow will often prove them wrong. Predicting has always been a risky business. People's relationships change when they get the opportunity to see, feel and think in new ways. People's mindsets change when they go through a severe shock. People's habits change if they repeat or stop a behavior for 60 or more days. The impact of this crisis will be greater than the ones we have lived through, including the Great Recession, the dot.com bust, 9/11 and SARS/MERS, among others, because it is a health, economic and social crisis happening to everybody in the world, at the same time, for an extended period. One way to frame the impact of the COVID-19 tragedy is to think about it as the start of the Great Re-invention.